FAQ

Q1: Do you offer wholesale options?

A1: Yes, we do offer wholesale options for larger orders. Please contact us directly for more details on bulk purchasing and special pricing.

 

Q2: How can I request a sample?

A2: We are happy to provide samples. To request a sample, please click https://chicdecorca.com/products/0000000-samples.

 

Q3: What are the shipping times?

A3: Processing Time: We plan to ship within 1 to 5 business days.

Estimated delivery time:

Japan: 2-4 business days

USA: 5-8 business days

UK: 3-5 business days

EU: 5-8 business days (France: 3-5 business days)

Canada: 8-10 business days

Australia: 4-7 business days (excluding remote areas)

 

 

Q4: Can I track my order?

A4: Yes, once your order has been shipped, you will receive a tracking number via email so you can monitor its progress.

 

Q5: What if the color of the product is different from what I expected?

A5: We strive to photograph our products in natural light to ensure color accuracy. However, due to variations in monitor displays, there may be slight differences between the actual product and how it appears on your screen. Most of our customers are very satisfied with the items they receive.

 

Q6: What if there is a size discrepancy with my order?

A6: All measurements are taken by hand, which may result in slight discrepancies. Fabrics and trims are also cut by hand, so please allow for a tolerance of 1-3 inches.

 

Q7: Can I return or exchange an item?

A7: If it is a lace quality issue, we accept returns and exchanges. Or you purchased a whole roll of lace, otherwise cut lace is not returnable for exchange. Because it has affected the secondary sales, hope you can understand!

 

Q8: How can I contact customer service?

A8: You can reach our customer service team via this link or through the platform's contact options. Our goal is to respond to all inquiries within 24 hours.

 

Q9: Do you ship internationally?

A9: Yes, we ship to many countries worldwide. Please check our shipping policy for more information on international shipping rates and delivery times.

 

Q10: Are your products eco-friendly?

A10: We are committed to sustainability and strive to use eco-friendly materials and processes whenever possible. Please refer to our product descriptions for specific details on the materials used.